Healthgrades reviews

Quality assurance metrics/goals are inconsistent and difficult to attain. The performance reviews provide little help with improving stats or retraining problem areas. A time management tool "Blue Pumpkin" used to monitor employee call time (all time not spent on active customer call) is inaccurate and damaging to employees metrics/stats that is directly linked to performance and pay. It also makes the job extremely stressful and is counterproductive to keeping long term employees.

Overall the company drastically under-delivers on the promise to healthcare consumers. The company doesn't move fast enough to keep up with trends in the digital health space, so you're always playing catch up. Management is very conservative when it comes to innovation and experimentation, which is pretty key to a successful digital company. Focus on healthcare consumers is never the main focus because that contradicts the main focus on hospitals and clients. To transform the space, focus needs to shift to providing an objective, transparent resource to consumers. The company's single largest problem is with retention and recruitment, yet they do nothing to address that. The benefits over the last year have gotten way worse, and they were pretty bad to begin with. The "best" health insurance plan premium increased by 500% in one year. The generous employee referral program got cut from $2,500 to $500 with a ton of contingencies. The wellness program isn't really a wellness program, it's a website full of webinars that you can listen to if you have time. There are no health and wellness perks and the company doesn't offer transportation discounts for public transportation or parking. You'll either be paying to park every single day or paying to take the bus or light rail every single day. Don't expect the typical perks of a digital company. Don't expect performance bonuses or increases outside of your annual review. And don't expect pay raises that are more than 2-3% a year.