Helion Automotive Technologies reviews

No training procedures, non-competitive wages

I want to preface this by saying some of the negative reviews on here come off as blunt, but they have a certain degree of truth to them. There are also a few that look to have been written by to try and increase the low statistics on this website. I am not going to tell you to completely stay away from here because there are many things that are great about this company. You also need to know that this is still a high stress job in a call center and you can only do so much to combat it. With that said, there is still room for improvement: - Being that this is a managed service provider you are going to work with many different clients with various infrastructures and levels of support. with this comes inconsistencies between clients. some projects are rushed so sometimes they are not always done right. - Management, especially middle management have an unhealthy obsession with statistics. The metrics for doing well and succeeding constantly change. In reviews, you are shown 'productivity' level. In the end, it just feels like an arbitrary number and so many of them are open to interpretation. - Management of the support center are in charge of teams of people. This means they all tell their employees different things to boost their stats and look better in front of upper management. It seems like they work against each other. What one person does will look fine in the eyes of their direct supervisor, but appears dishonest to the others. 2/3 of them come off as hollow and do not know what to do when faced with either a technical question or a follow up question to what they ask of you. - For an IT company, incredibly bizarre dress code. It is business casual, which is fine but there are weird things that come with it. You are not allowed to wear hooded sweatshirts or polos that do not have the company logo on them. Most wear the polos that are given to you on day 1. This gives off a vibe that you work in a best buy instead of an IT company. Dress code was relaxed on Fridays recently which was nice though. - Way too strict of a lateness policy. With being located in Timonium, many people are taking commutes on 695, 795, 83 that can get backed up at the drop of a hat.You can be punished for being 1-2 minutes late and it can be held against you when you want a pay increase. - Pay is on the low side for many. This was recently brought up in an anonymous company wide survey, but it was dismissed by the CEO noting that it evens out due to them paying for healthcare and the paid training programs they offer. While this is true to an extent, many places offer substantially more to do less of what is expected from you here - PTO and sick time are coupled together and are ' use it or lose it'. With it combined, it makes the amount of personal leave seem low. You cannot cash it out either, so many times the first thing you can tell when someone is ready to quit is when they start burning up PTO - There are many things that are par for the course in a call center environment but they still need to be mentioned. High turnover rate and incredibly brazen end user base. Car dealership people are not the nicest people and will constantly yell and swear at you.