Helping Hands Family reviews

Management. Director of Operations, BCBAs who act like they care. At least act genuine. Some coworkers you cannot trust, but that's everywhere. This is at the Columbia, MD location

Inconsistent hours: Full-time hours were promised, a minimum 36 hours of direct client care, during hiring but often fell far short, causing financial instability. A coworker of mine received 18 hours during one week. Another coworker had no clients during one day of their work week, they should have been given admin time. High turnover: Many staff leave quickly, which disrupts client care. Lack of transparency: Policies and expectations sometimes change without clear communication. Limited support: Staff training is minimal after onboarding, and management is often unavailable for guidance. "Tougher" clients can be given to RBTs who just finished training after about 2 weeks. Work-life balance issues: Last-minute schedule changes make planning personal time difficult. Management asks staff to be available from 8am-6pm M-F, but cannot afford to pay all employees full-time wages.