Highgate reviews

Rules & policies constantly changing after you start. needs consistent management

The decisions they make for their properties (or at least the one I work under) are completely off the mark for what the individual establishment needs, and it becomes a detriment to employees, guests, and the property itself. One begins to question if it's intentional sabotage or not. They cut budgets while enforcing stupid fees that only harm the hotel's reputation and service - for example, they enforce a $12 parking fee for a hotel that doesn't have any security, cameras, or additional service for its parking lot. On the flip side, they don't provide sufficient funds for a sufficient complimentary breakfast (I believe it's $3 per person when the average is closer to $5-$6), and they've even cut hours to the point Front Desk department employees must now do Breakfast Attendant, Houseman, and Laundry responsibilities, and I'm fairly certain the same can be said for other departments doing other responsibilities. This shatters employee morale, and with strict hour tracking combined with the chaos that is hotel occupancy and starting wages being state minimums, many employees wanna leave as early as one week into the job.