Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,641 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 472 reviews)); "Awesome culture and great people to work with" ((in 331 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 259 reviews)); "Great work life balance and ability to create own projects" ((in 200 reviews)); "Great team member travel program" ((in 199 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 563 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 545 reviews)); "Long hours and underinvestment in some properties" ((in 424 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 165 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,535 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,535 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

2.0

Jul 10, 2019

Don't get stuck

Accounting clerk

Recommend

CEO approval

Business Outlook

Pros

Nothing most employers don't offer: Paid time off, 401k Soon low priced stock 3% raise per year if you do a good enough job

Cons

Lower paying than similar jobs Workload unmanageable Little to no promotion opportunities unless you decide to move to another area Systems outdated or do not work efficiently Management only cares about the budget or SALT scores

Hilton Response

7y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

3.0

Jul 10, 2019

NA

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Great social environment, relaxing work environment

Cons

low paying, this specific hotel was not built to par

Hilton Response

7y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued.

1.0

Jul 6, 2019

Manager at Conrad Hotel Washington DC

Manager

Recommend

CEO approval

Business Outlook

Pros

Beautiful hotel and amazing parent company in Hilton

Cons

This hotel has terrible leadership that cannot handle the stress of opening a new property. They run around in circles and assign blame to lower level team members for issues that should have been addressed by the leadership team.

Hilton Response

7y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

Viewing 487 - 489 of 11,535 Reviews

Jobs at Hilton

Room Attendant - Housekeeper

Hilton

Hilton reviews

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Don't get stuck

NA

Manager at Conrad Hotel Washington DC

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