Hilton reviews

3.9

74% would recommend to a friend

(11,535 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
5.0
Aug 24, 2019
Recommend
CEO approval
Business Outlook

Pros

This is a great company to work for.

Cons

The company benefits are great.

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Hilton Response
6y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Keep up the great work!
2.0
Aug 1, 2019

Waldorf Astoria Beverly Hills

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits were good; hotel discounts and health

Cons

Directors care more about their own pocket than the overall experience of the guest. Avoid working here if possible.

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Hilton Response
6y
Thank you for providing us with your feedback. We appreciate your candor. We wish you the best of luck in your future endeavors.
5.0
Jul 25, 2019

You will love it here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership/senior director level is full of studs. Visionaries who get it and care. Senior Manager/lower director level is mostly competent, experienced, and reasonable. A few bad eggs but most of them don't have direct reports. You are generally allowed to bite off as much as you want to chew, so long as your day-to-day is done well. Benefits are fantastic with plenty of PTO/holidays, a good match, and a solid choice of health plans. The work environment is the right level of casual. Working from home 1-2 days per week is no big deal. The Go Hilton perk is fantastic, amounting to some $3k+ in hotel room savings annually if you play your cards right, and the Long Tenure program is an extremely nice carrot to encourage you to stay for a long time. Just lots of really nice, smart people.

Cons

Pay and raises are lower than expected and you will generally make more doing the exact same job at another company in most (corporate) roles. There is definitely a disappointing "who you know" component to moving up, though it is less so than at other companies. "What you know" remains most important, but you will find many career Hiltoners (many of whom have near-irreplaceable knowledge) that have been stuck in tactical roles for many years that aren't commensurate with the amount of value they're bringing to Hilton.

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Hilton Response
6y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!
Viewing 484 - 486 of 11,535 Reviews

Glassdoor has 13,641 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.