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      Hilton

      Engaged Employer

      Hilton reviews

      3.8

      74% would recommend to a friend

      (11,539 total reviews)
      avatar

      Christopher Nassetta

      85% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.8 out of 5 stars, based on 11,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      2.0
      Nov 30, 2017

      Hilton

      Gsa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tight knit front desk team, decent salary and benefits

      Cons

      Poor communication between departments, housekeeping issues , blamed for other peoples mistakes, not a lot of growth opportunities

      avatar
      Hilton Response
      8y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.
      5.0
      Nov 19, 2017

      Head Concierge

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people who grow to become family

      Cons

      Low wages comparatively to other brands

      avatar
      Hilton Response
      8y
      Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
      3.0
      Nov 7, 2017

      Sale specialist

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and work at home. Not many irrationally angry customers.

      Cons

      Base pay, inconsistent management policies and styles between each and every manager for the same position.

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      Viewing 553 - 555 of 11,539 Reviews
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      Glassdoor has 13,646 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.