Hilton reviews

3.8

74% would recommend to a friend

(11,539 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
1.0
Nov 5, 2017

Intern

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good experience in the end

Cons

Very bad management, no work like balance, no training, upper level management out of touch with what actually goes on.

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Hilton Response
8y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that your internship experience did not live up to your expectations and meet the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
4.0
Oct 28, 2017

Great Company to Work For

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Team Member Travel Program and F&F perks Great internal communication with the Hilton Lobby and weekly required brand newsletters Cool initiatives that employees can get into like Hilton Careers, Hilton Careers on Snapchat and Hilton Suggests (travel blog)

Cons

Marketing Manager job descriptions vary from hotel to hotel Most Marketing Managers seem to come from other industries than hotels where (depending on your hotel) most of the Operations people and sales people are straight hotel people - it can be difficult advocating for certain things you want when others don't have agency or non-hotel experience Little money at the hotel level for content (photos, stock photos, photography, etc)

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Hilton Response
8y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your suggestions with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.
2.0
Oct 20, 2017

Employees treated like slaves

Recommend
CEO approval
Business Outlook

Pros

Hotel discounts Able to transfer anywhere in the world

Cons

Random schedule working insane hours

avatar
Hilton Response
8y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
Viewing 556 - 558 of 11,539 Reviews

Glassdoor has 13,646 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.