Hilton reviews

3.8

74% would recommend to a friend

(11,541 total reviews)
avatar

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Nov 25, 2014

Steady

Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Strong HR, vacation time, hotel discounts

Cons

Low wages, not rapid advancememnt

2.0
Nov 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Working for a well known brand looks great on the CV, benefits and the people were great, however the benefits could be difficult to access.

Cons

Lack of support, high expectations and lack of communication from senior management when there are problems. Size of a very inexperienced team halved then they wondered why standards slipped after offering little - no support, then making a fairly junior member of staff responsible for it all without supporting her in improving. Working so many hours on such a poor salary meant that by going over salaried wage (40 hours) by just 5 hours a week dropped salary below minimum wage threshold - 50 hour weeks were not unusual. Agreed lieu time was then difficult to redeem due to workload.

4.0
Nov 24, 2014

Call Center

Recommend
CEO approval
Business Outlook

Pros

Great co workers, managers as well, money to be made if you can make it.

Cons

Can be stressful environment, quotas can be hard to meet at times

Viewing 10756 - 10758 of 11,541 Reviews

Glassdoor has 13,648 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.