Hilton reviews

3.8

74% would recommend to a friend

(11,538 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
5.0
Sep 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Empowerment to do what's best for the hotel, autonomy when you are at a trusted level. Worked for Hilton Garden Inn, Hampton Inn, Homewood Suites and Hilton Hotels. It really depends on the management company, as most hotels are franchised. The travel perks are amazing with employee rooms as little as $29. Great opportunities to try out multiple facets to see what suits you best: Front Desk, Restaurant, Sales, Catering, Operations, Administration, Housekeeping, Maintenance, Concierge, Valet and Bell Staff. Great for lateral and vertical movement.

Cons

Depends on the hotel's management. If the place is organized, then it's amazing. If the GM and leaders in the hotel aren't organized, if they disagree, etc., then your experience will not be as great. Goes the same for any company. In leadership roles, you are expected to work much longer hours and will wear all hats in the hotel, qualified or not. Hotel employees, as in all hospitality, are notoriously underpaid for the amount of hours, stress and work they put in.

2.0
Sep 8, 2014

Hilton Technology

Recommend
CEO approval
Business Outlook

Pros

Relaxed work environment and friendly culture

Cons

Quick to hire and fire. Another corporate reorganization happens every two years. Dysfunctional management top to bottom. Way too lean on maintaining the current environment while rushing new projects too fast. Outsourced the existing talent pool and replaced with MBA types.

5.0
Sep 7, 2014

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Discount on hotels world wide

Cons

i havnt run into any serious issues yet

Viewing 10843 - 10845 of 11,538 Reviews

Glassdoor has 13,644 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.