Hilton reviews

3.9

74% would recommend to a friend

(11,535 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Aug 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The company values pleasant, honest and committed individuals. For those who do a great job here, there is a lot of room for growth and expansion within the company. However, you have to be willing to put in very long hours and be very committed to the company. It's an excellent job for those beginning their careers, or are in University. The group of employees you work with are also pretty great. Like the company's values, the individuals they hire are cut from the same cloth. This helps aid in making it a nice place to work.

Cons

The biggest challenge is the work-life balance. Don't expect to have a lot of time to yourself or your life outside of work. There also are not a lot of benefits or perks. You get a small raise at the end of each year, and an even smaller bonus for Thanksgiving (both of which are so small it is hard to call them "raises" or "bonuses"). Managers, in particular, do not receive any extra benefits or "prizes" that they occasionally hand out to associates.

2.0
Aug 5, 2014
Recommend
CEO approval
Business Outlook

Pros

OnQ is a very good Property Management System and easy to use.

Cons

Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.

4.0
Aug 3, 2014

I love Hilton Worldwide!

Recommend
CEO approval
Business Outlook

Pros

Hilton is a great company to work for, with easy going, friendly people to work with. Benifit and perks are awesome.

Cons

Most hotels are franchises, and sell without much notice to employees. New owners means new management, and sometimes a hotel becomes a Hilton by name only.... not owned or opperated by Hilton......

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Glassdoor has 13,641 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.