Pros
Big savings on drive time, gas expense, work clothes and food cost. Many agents can build their own schedule within their core hours, including scheduling your own vacation days if hours are available. You can do lots of travel at very nice discounts at Hilton Brand properties. Most Development Coaches do a great job helping you to meet performance goals set on a monthly basis. Opportunity to make a lot of incentive money if you give the sales pitch for Hilton Grand Vacations, at the end of each call session.
Cons
With an expectation to also provide service to the guest, the computer system has a flaw that takes away a sales conversion based on total calls and total sales, which hurts your incentive and your performance goals. Agents have no control over the types of calls they receive and sometimes it felt like when you were doing very well for the month, all of a sudden your types of calls changed and you could see your sales drop and in turn your commission drop too. You are "teathered" to a headset during your entire shift with the exception of breaks which are scheduled for you. So you become very sedentary and you can start to feel isolated since you are not in a office environment.