Hilton reviews

3.9

74% would recommend to a friend

(11,530 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,530 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Mar 25, 2014

Not bad for a hotel company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good training through Hilton University, hotel stay benefits are good when you can find an available hotel in your destination.

Cons

Outsourced call centers for customers and outsourced systems support for employees makes it difficult sometimes to get things working. Lots of systems that don't always talk to each other!

5.0
Mar 24, 2014

Great group of people.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton has a very professional work environment. The employees are respectful to each other and very customer service oriented. There are numerous incentive programs to encourage customer service.

Cons

There is little chance for advancement while remaining in Waco. If you do want to advance more than likely you will have to relocate to another property managed by Texas Western Hospitality.

Viewing 10978 - 10980 of 11,530 Reviews

Glassdoor has 13,634 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.