Hilton reviews

3.9

74% would recommend to a friend

(11,527 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Sep 11, 2013

Stuck in a rut

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team members are valued & appreciated. Company is great at boosting morale, by hosting free events for all to enjoy - Yearly Crabfeast (hosted by CEO), family day watching Nationals baseball, freebies all year round (pizza, ice cream, desserts, movies, etc).

Cons

Been employed with HW for years & have tried numerous times to advance/move around within the company. It has been challenging to say the least. No room for growth or advancement. Completely frustrating & discouraging. Team Member travel program used to be decent, now its not even worth it to try & book a room at employee rate.

4.0
Sep 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Hampton Inn and Suites is a good company to work for, they put customer service first, the hotel is well kept and beautiful. The employees have the opportunity to get discounts at other hotels in the chain.

Cons

Most people who work at the front desk are part-time and work second or third shift. There's not a lot of opportunity to move up.

1.0
Sep 1, 2013

If you have a family, this is not the place for you

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great brand and hotel chain. Team member travel program is a huge plus.

Cons

Long hours for corporate employees because of harsh staffing cutbacks. The concept of work life balance is completely unheard of. No apparent sick time policy as managers do not discourage employees from coming into the office with a cold, stomach bug, or flu. Office politics and bullying are among the worst I've seen.

Viewing 11083 - 11085 of 11,527 Reviews

Glassdoor has 13,631 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.