Hilton reviews

3.9

74% would recommend to a friend

(11,526 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
1.0
Aug 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Excellent Food. Very clean establishment. Pay isn't too shabby. Great for experience.

Cons

Management is absolutely abhorrent. The equipment is old and outdated. Its know what you know its who you know. They expect you to work WELL beyond the hours of your shift and get upset if you can't for some reason. It's basically MODERN day slavery. The hours are TERRIBLE! The people that work there are lazy and confrontational. A lot of the union workers were lazy, crabby, and complained incessantly. I cried nearly 3 times just WITHIN my training period because they managers constantly try to put their workers down instead of uplifting them. If you make a MENIAL mistake and I mean MENIAL they act as though you've committed some grievous sin.

1.0
Aug 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling. It was possible to work at different positions within the company, but obviously they would limit you to under 40 hours a week to avoid paying overtime. HR was very nice and respectable, but acted only as therapists and never really did anything worthwhile.

Cons

Management had no idea what was going on; from the GM to assistant managers, they were running around like chickens with their heads cut off daily. They couldn't handle the smallest issues that arose, especially at big events. When corporate came to visit once a month or so, they made no changes and gave no advice. In fact, I didn't see corporate do a single thing other than walk around the property and nod their heads.

Viewing 11086 - 11088 of 11,526 Reviews

Glassdoor has 13,630 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.