Hilton reviews

3.9

74% would recommend to a friend

(11,526 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Jun 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Great insurance, travel benefits, ect. If you are with company long enough you will get promoted based on that.

Cons

Not a lot of room to run operations of your department. All decisions managers typically are allowed to make are passed down from the top of the chain of command leaving no room you to act as a manager.

4.0
Jun 17, 2013

Overall, this is a good company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, work/life balance and team comradely

Cons

High pressure sales environment with imbalanced sales/revenue goals amongst sales people in the same position.

4.0
Jun 5, 2013

Solid company with a couple departmental issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

Cons

At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

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Glassdoor has 13,630 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.