Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,623 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (300) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great benefits and well taken care of" ((in 1072 reviews)); "Great people and love the workflow" ((in 471 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 264 reviews)); "Great work life balance and ability to create own projects" ((in 192 reviews)); "Great team member travel program" ((in 188 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 557 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 544 reviews)); "Long hours and weekends but that comes with hotels" ((in 420 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 363 reviews)); "Managers were bad at communicating with each other and satff." ((in 166 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,520 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

4.0

Jun 25, 2018

Director Of Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management trainings provided to potential leaders.

Cons

Extended work hours and demanding responsibilities

Hilton Response

8y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

5.0

Jun 20, 2018

Best company I’ve ever worked for!

Manager, digital personalization

Recommend

CEO approval

Business Outlook

Pros

More paid time off than you could ever use, great discounts on hotel rooms around the world and purpose driven culture that promotes from within.

Cons

Highest level executive positions tend to be filled by outside canadites.

Hilton Response

8y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

5.0

Jun 12, 2018

Top hospitality company!

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Hilton is an employee focused company that embraces work/life balance. They provide ample training and mentorship for their employees in order to grow their career. They have strong benefits for their employees that are easy to access and take advantage of.

Cons

In some areas the salary tends to be lower than market due to the benefits they provide like 401K match, robust PTO program, bonus, paid MAT/PAT/Adoption leave and affordable health benefits.

Hilton Response

8y

Thank you for taking the time to give us a review and provide feedback. Team Members are the heart of Hilton and are at the core of our success. We are committed to supporting the well-being and performance of all our Team Members so they can Thrive in all they do and be at their best every day. You are helping us achieve the goal of becoming the preeminent global hospitality company - the first choice of Guests, Team Members, and Owners alike and we appreciate all you do!

Viewing 196 - 198 of 11,520 Reviews

Jobs at Hilton

Bellperson - The Beverly Hilton

Designer/Social Media Creative (contract)

Marketing Director (Lifestyle) (contract)

Hilton

Hilton reviews

Company ratings over time

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Reviews by job title

Director Of Operations

Best company I’ve ever worked for!

Top hospitality company!

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