Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,623 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great benefits and well taken care of" ((in 1072 reviews)); "Great people and love the workflow" ((in 471 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 264 reviews)); "Great work life balance and ability to create own projects" ((in 192 reviews)); "Great team member travel program" ((in 188 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 557 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 544 reviews)); "Long hours and weekends but that comes with hotels" ((in 420 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 363 reviews)); "Managers were bad at communicating with each other and satff." ((in 166 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Aug 29, 2018

Challenging, Flexible Opportuntiies

Brand marketing manager

Recommend

CEO approval

Business Outlook

Pros

What I like best about working at Hilton is the ability to balance my work-life routine. I'm able to work remotely, but still know I'm surrounded by talented team members who care about me just as much as they do the work we do together. Wonderful benefits, plenty of PTO, a huge organization to grow and move around in -- all great benefits of this reputable company.

Cons

With a large organization comes economies of scale, but there are also communication and personalization challenges with a large company. But, nothing unique to any other large company.

Hilton Response

7y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values, especially putting our Team Members first. Keep up the good work!

5.0

Aug 27, 2018

Great Management Company

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

Hilton really cares about their team members and makes sure they feel valued and have opportunities to grow. They have a lot of opportunities for training. The team member travel program is an awesome benefit, although it can be very tricky to get rates if you have specific dates you're staying in a specific destination. And they're always adding more benefits, which is awesome. I also like the culture that Hilton provides. All of the senior leaders I have met or have seen speak are very down to earth and seem genuinely warm and friendly. It's a very positive environment.

Cons

It can be difficult to work through the corporate system to get things accomplished sometimes. The health plans are not very good. All plans from this past year at least require coinsurance. Yes it's less money coming out of my paycheck, but knowing I have to pay 30% of any medical procedure makes me less likely to want to go to the doctor when I need it. Which I think is a horrible way to provide health insurance. I am having a baby this year, and it stresses me out knowing I have to pay thousands more in the end than I did with my first baby (I had a different management company and different medical plans, where the costs were much more straightforward). Even getting lab work done can end up costing hundreds of dollars with co-insurance, instead of a flat charge when I actually go to the lab.

Hilton Response

7y

Thank you for taking the time to submit a review and for providing your comments about our benefits. We are thrilled to hear you are satisfied with the team you work with and are enjoying our team member travel program! We strive to offer a competitive benefits package and are sorry to hear you are unsatisfied. We have shared your feedback with company leadership for their review. Thank you for your service to Hilton.

5.0

Aug 25, 2018

Parking lot attendant

Recommend

CEO approval

Business Outlook

Pros

Free paper towels and shady spot to stand

Cons

You have to show up

Hilton Response

7y

Thank you for taking the time to provide your feedback.

Viewing 193 - 195 of 11,520 Reviews

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