Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,623 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (300) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1106 reviews)); "Great people and love the workflow" ((in 465 reviews)); "Great culture and generally strong leadsrship" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 245 reviews)); "Great team member travel program." ((in 204 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 554 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 534 reviews)); "Long hours and underinvestment in some properties" ((in 431 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

4.0

Jun 2, 2017

Hospitality Lives Here

Manager

Recommend

CEO approval

Business Outlook

Pros

I have worked with some incredibly smart people. They want you to learn and grow and stretch yourself. Most people are genuine, caring and want to help you succeed. I can work from home on occasion which is nice. They are always celebrating something and do recognize Team Members. The benefits are on par with what other companies offer. GoHilton is a great perk. I've been able to network and meet a variety of people and develop nice relationships. The culture of the company is very good.

Cons

It is not what you know but who you know and those with connections move ahead. Those without are left behind. They ask you to take on stretch assignments but everyone is already running so lean. The workload is brutal. They will not add resources but will ask you to do more with less. Work/life balance is nice in theory but not in reality. I've run across a number of people who should have never been promoted and are in way over their heads. A lot of young managers/directors should not be leading teams and managing people because they are not good leaders. There are so many inefficient processes. Pay is way below other industries.

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager.

5.0

May 30, 2017

Grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company lots of benefits.

Cons

Grow In the company its really hard.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

1.0

May 26, 2017

Horrible treatment and management. Great customer service development.

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

Great way to develop customer service skills. The interaction you get with every guest is very personal so over time it will improve your communication skills.

Cons

Horrible management. Too many politics for a small 4 star hotel. Unfair treatment for newcomers and the upper levels are biased to employees with higher seniority. I can understand if those with seniority have more leeway in certain things, however, it shouldn't be in everything. For example, when it came to scheduling and taking long breaks, employees that stayed longer were allowed to have their requests fulfilled. But if you are not there for long enough, even if you are the same title, you can't even request an early leave because you are feeling unwell (even with a doctor's note provided next day). Instead you will get interrogated like no tomorrow. Unbelievable. If you don't mind being mistreated like a tool, then feel free to work here.

Hilton Response

9y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

Viewing 211 - 213 of 11,520 Reviews

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Hospitality Lives Here

Grow

Horrible treatment and management. Great customer service development.

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