Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,624 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (300) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1106 reviews)); "Great people and love the workflow" ((in 465 reviews)); "Great culture and generally strong leadsrship" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 245 reviews)); "Great team member travel program." ((in 204 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 554 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 534 reviews)); "Long hours and underinvestment in some properties" ((in 431 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,521 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,521 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

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Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,521 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

4.0

May 29, 2016

Technology manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hilton provides great opportunities for education and advancement if you fit the correct image. The company has a great brand and corporate culture that is inclusive and promote diversity in its team members.

Cons

Advancement is based on who you know instead of what you know. Leadership tends to be a bit ivory tower like. Often times results are focused on checking the box instead of truly meeting the objective.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

4.0

May 24, 2016

Awesome Company But...

Reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

HW is an international brand with a strong financial base and excellent service reputation. Has excellent values and policies and programs are reasonable and they are superior marketers. Once you get in, there are many opportunities that can be pursued both on the corporate level and the hotel levels.

Cons

The main con I can think of is that a lot of 'line level' positions are low wage (less than$10 per hour). It's just a personal opinion but I think an multi-national corporation can afford to pay higher starting wages to its non-exempt associates. This is really the only major con I can think of.

Hilton Response

9y

Thank you for taking the time to provide your feedback. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are sorry you do not feel this is the case in your situation. Once again, thank you for providing this feedback.

5.0

May 5, 2016

Great Company

Sales coordinator

Recommend

CEO approval

Business Outlook

Pros

Great working environment! Flexible schedule if need be, leadership who are willing to work with you and help you grown and experiment in different positions. Amazing benefits! Hotel rooms all over the world for $40-$60 per night, decent PTO (when you factor in holidays it really even out to be about the same as most companies - 2 weeks of vacation time plus holidays but if you are in operations or don't mind working holidays it can pay off and you can get some nice vacation time). Healthcare options are average - vary by region - I've moved around and it's better in some places than others. FULLY PAID parental leave! Two weeks for all new parents - an additional 8 if you give birth.

Cons

Like any company experience differs by location. This is a huge company so obviously I can love the people i work with at one hotel and someone else can hate the people they work with. If this happens to you - switch hotels. I've moved around (which Hilton is amazing at giving you the opportunity to do) and more often than not loved where I ended up. Sometimes the worst part is trying to move up into a better position because everyone else loves their job too and nobody is going anywhere!

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your idea for parental leave for non-birthing parents with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

Viewing 226 - 228 of 11,521 Reviews

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