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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,524 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,524 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      4.0
      Nov 18, 2015

      Assistant Director Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits! Many exciting changes coming in the next year that indicate company is doing well.

      Cons

      Some areas of communication need improvement

      4.0
      Nov 5, 2015

      Good place for opportunity

      Guest service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good travel benefits, fun co workers, free meal, plenty of advancement opportunities if you're interested, good managers, looks good on your resume.

      Cons

      No consistent schedule, working on holidays, customer service gets old really fast and if you do not have a passion for hospitality-it wears you down quick.

      3.0
      Nov 3, 2015

      Strong Supplemental Benefits - Limited Growth & Innovation

      Ecommerce
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong PTO Benefits - 20 Days the 1st year, 25 thereafter - Team member travel program has low rates if you can secure availability - Health insurance plans are very customizible - 401 match is strong - Work from home one day per week on the eCommerce team - My line manager was one of the best I have experienced in any work place thus far

      Cons

      - Limited growth opportunities in eCommerce (A lot of demotivated team members for this reason) - Innovation is snail paced and lagging behind competition. If you want a start up feel, this is not the company for you. - Very limited interaction with hotels - eCommerce puts higher emphasis on marketing experience than hospitality experience. A weighted balance of both experiences would allow for a team that better understands and can connect with hotels better. - Little emphasis put on bringing team members together across offices for training initiatives. If you love the travel piece of the travel industry and think that this could be a perk of working at Hilton- it will not be. Budgets are strongly adhered to and considered so please be aware that trainings will be limited to local and in-office opportunities. If you are someone who has a family and do not like to travel this could be a pro for you.

      Viewing 256 - 258 of 11,524 Reviews
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      Glassdoor has 13,627 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.