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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,525 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      2.0
      Sep 29, 2014

      No work/life balance for very meager compensation

      Assistant restaurant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked with some nice people, Hilton employee perks (that would have been great if you ever actually were allowed to take time off), great 401k package and full benefits.

      Cons

      terrible hours, compensation, time-off policies, having less respect and benefits than the employees you are managing (unionized), lack of control, lack of opportunities to move up. The hours (between 10-12 a day, and 5-6 days a week) sometimes ran into each other, where you would be working 3pm–2am, take a nap at the hotel, then open the restaurants at 6am and work until 3pm again. No consideration given in either compensation or future requests for time off.

      2.0
      Sep 22, 2014

      No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

      Reservations work from home
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

      Cons

      Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

      5.0
      Sep 9, 2014

      99% Recommended- Depending on the Hotel

      Group sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Empowerment to do what's best for the hotel, autonomy when you are at a trusted level. Worked for Hilton Garden Inn, Hampton Inn, Homewood Suites and Hilton Hotels. It really depends on the management company, as most hotels are franchised. The travel perks are amazing with employee rooms as little as $29. Great opportunities to try out multiple facets to see what suits you best: Front Desk, Restaurant, Sales, Catering, Operations, Administration, Housekeeping, Maintenance, Concierge, Valet and Bell Staff. Great for lateral and vertical movement.

      Cons

      Depends on the hotel's management. If the place is organized, then it's amazing. If the GM and leaders in the hotel aren't organized, if they disagree, etc., then your experience will not be as great. Goes the same for any company. In leadership roles, you are expected to work much longer hours and will wear all hats in the hotel, qualified or not. Hotel employees, as in all hospitality, are notoriously underpaid for the amount of hours, stress and work they put in.

      Viewing 283 - 285 of 11,525 Reviews
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      Glassdoor has 13,629 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.