Is Home Team Pest Defense a good company to work for?

Home Team Pest Defense has an overall rating of 4.1 out of 5, based on over 521 reviews left anonymously by employees. This rating has increased by 5% over the last 12 months. 76% of employees would recommend working at Home Team Pest Defense to a friend and 81% have a positive outlook for the business. The best reviews about Home Team Pest Defense have been left by employees working as Office Manager , General Manager and Service Manager .

Does Home Team Pest Defense pay their employees well?

According to anonymously submitted Glassdoor reviews, Home Team Pest Defense employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Home Team Pest Defense. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Home Team Pest Defense?

76% of Home Team Pest Defense employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Home Team Pest Defense 4.0 out of 5 for work life balance, 4.2 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Home Team Pest Defense?

General Manager (60) , Service Manager (58) , Pest Control Technician (41) , Sales Manager (29) , Office Manager (25) , Manager (21) , Technician (21) , Customer Service Representative (12) , Pest Control Tech (12) , Pest Technician (12) , Customer Service Representative (CSR) (10) , Sales Representative (10) , Warranty Consultant (9) , Outside Sales Representative (8) , Sales (8)

What are the pros of working at Home Team Pest Defense according to real employee reviews?

"Great pay and great 401K" ((in 45 reviews)); "HomeTeam Pest Defense offers great benefits along with family" ((in 33 reviews)); "Great people to work with" ((in 32 reviews)); "Great work life balance" ((in 17 reviews)); "Training is excellent" ((in 13 reviews))

What are the cons of working at Home Team Pest Defense according to real employee reviews?

"Poor management" ((in 29 reviews)); "Upper management is childish." ((in 11 reviews)); "Long hours and pressure to work late" ((in 11 reviews)); "If you want to do nothing but work and make good money this is the perfect job for you." ((in 4 reviews)); "Will burn your branch manager in front of you." ((in 2 reviews))

What are the top reviewed Home Team Pest Defense locations?

Dallas , San Antonio , Houston , Austin , Jacksonville , Tampa , Charlotte , Myrtle Beach , Raleigh , Orlando , Phoenix , Fort Worth , Tempe , Greenville , Carrollton , Riverside , Winter Garden , Sarasota , Tucson , Richardson , Las Vegas , Naples , Melbourne , Antioch , Longwood , Richmond , Woodbridge , Escondido , West Palm Beach , Charleston

Home Team Pest Defense reviews

4.1

76% would recommend to a friend

(518 total reviews)

Brady Camp

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Home Team Pest Defense has an employee rating of 4.1 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Home Team Pest Defense employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

518 reviews

5.0

Dec 1, 2025

Stay for the Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Busy days with great teamwork. Supportive management and a family-like culture keep me here year after year. Always striving to improve and be better.

Cons

Always things to improve but nothing is a game changer for me

Home Team Pest Defense Response

3mo

Thank you for sharing your experience and for your years of dedication to HomeTeam Pest Defense. It’s wonderful to hear that the fast‑paced days, strong teamwork, and supportive, family‑like culture have made a lasting impact and continue to motivate you year after year. We also appreciate your note that, while there is always room to improve, nothing has significantly affected your overall experience. Feedback like yours helps reinforce what’s working well while reminding us to keep striving for growth and improvement.

1.0

Nov 28, 2025

Not what it's cracked up to be.

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The product (TAEXX) is awesome. You get leads from builders, model home reps, and website. Service is very good, Pricing is in the same ballpark as competitors. Good marketing resources. Car and gas card.

Cons

Micro-management is TERRIBLE!!! They track where you drive each day. If you drive outside of working hours or outside your territory, expect to be written up. You will have to put codes in for every call you make daily. The expectation is 100+/day. They track if your car GPS matches up with the codes you put in. If they don't, you may get written up. You won't have time to knock on doors even though that's the picture that is painted. You instead hand out flyers (100/day) and in the summer, you will be busy all afternoon and evening fielding calls. You have to sell $7,000/month BEFORE you get commission. The max you can make here is about $50K because you are not hitting the $7K threshold for half the year (when bugs are dormant).

Home Team Pest Defense Response

3mo

Thank you for taking the time to share such a detailed perspective on your experience. It’s clear you had strong impressions of both the product and the resources available, and we appreciate you highlighting the strengths you saw in areas like TAEXX, lead sources, marketing support, and the tools provided to do the job. At the same time, we recognize that you also described several challenges related to expectations, workload, and the overall management approach. Hearing this level of detail helps us better understand how certain processes and practices may be experienced in the field and where the culture may not be aligning with the intent behind our policies or leadership standards. Your feedback is valuable, and we take it seriously. If you have any additional concerns or would like to discuss your experience further, please feel free to reach out to our HR team at chelsea.nealy@pestdefense.com.

5.0

Nov 14, 2025

Great Company

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great culture and an over all an amazing company to work for.

Cons

No major cons. Enjoyed my tenure.

Home Team Pest Defense Response

3mo

It’s great to hear that your experience as a current team member has been so positive. The strong culture, supportive environment, and the leadership you mentioned—especially Kelly and the management team—clearly contribute to a workplace you enjoy being part of. We also appreciate you sharing that there were no major concerns during your time here and that you’ve genuinely enjoyed your role. Your insight as a current team member is truly appreciated.

Viewing 13 - 15 of 518 Reviews

Jobs at Home Team Pest Defense

Customer Care Specialist

Customer Service Representative

Customer Service Representative

Inside Sales Rep-(Remote)

Customer Experience Representative