HomeGoods reviews

3.4

50% would recommend to a friend

(4,159 total reviews)
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Ernie Herrman

50% approve of CEO

43% positive business outlook

HomeGoods has an employee rating of 3.4 out of 5 stars, based on 4,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeGoods employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jul 1, 2013

Living Hell

Recommend
CEO approval
Business Outlook

Pros

close to home, not spending paltry salary on gas.

Cons

big brother type atmosphere, low pay, bad management, bad hours, poor attitude with workers ( I came in with a positive attitude, but was slowly and agonizingly brought down by associates who hated, hated, their jobs (and I too, came to hate mine) ). customers were rude, dirty, and expected merchandise to be discounted all the time. no constructive reviews, or any reviews at all.

1.0
Feb 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible hours for students. Management is pretty understanding if/when you call in for an emergency. Management provides meals/snacks frequently.

Cons

Disorganized store setup makes it difficult to finish work. Your daily task is to shove everything onto a shelf somewhere and hope it doesn't fall off and hit someone. Workplace injuries and customer injuries are common. You're usually unable to help customers find what they're looking for because everything is merchandised/"organized" by style, leading to frustrated customers and stressed out associates. Aisles and pathways are narrow , and you can't take two steps without bumping into something. Tools and equipment are inefficient, with bad batteries or they take forever to boot up/load/buffer which costs time. As mentioned in pros ^^^ they feed you a lot, but the food they offer is often incredibly bad for you (pizza, candy, soda, etc) and is usually left out until it goes bad. There are no cameras in the break room, so if you forget to lock your locker there is nothing stopping anyone from stealing from you, and lunches are often stolen out of fridges. New policy updates occur frequently, but you won't hear about them until months have passed and a guest manager gets mad at you for doing something your regular managers never bothered to tell you. Hours are erratic, and you're lucky to get 12 hours a week. When you do work you're scheduled for literally all the customer assistance jobs for five-eight hours, so you must help load furniture and rugs, do price checks, and answer phone calls. Cashiers do not delegate calls and if cashiers see you up front they will grab you no matter how many tasks you have on your plate. While you're running around doing everything in the store, customers will grab you because they need help. Coordinators are territorial and God forbid you put anything in the wrong spot because if you do they are more than happy to chew you out in front of everyone. Harassment is allowed, and even encouraged at times. Promotions are impossible unless you're skinny, blonde, stuck up, a favorite or related to management. In other words this is a toxic, dead end job for decent people.

1.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Great merchandise/prices, nice co-workers. Customers are mostly happy, so interaction is nice.

Cons

Very little training, but associates are still expected to meet (unknown) standards. Store management "leads" by yelling, belittling, and sarcastic put-downs. Poor managers think this will spur workers to try harder, but it leads to a stressful, hostile workplace. Add to that the highly physical nature of the job and minimum wage, and it's no wonder that the turnover is so high.

Viewing 19 - 21 of 4,159 Reviews

Glassdoor has 4,257 HomeGoods reviews submitted anonymously by HomeGoods employees. Read employee reviews and ratings on Glassdoor to decide if HomeGoods is right for you.