Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 104 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 90 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 17, 2014

Customer First

Director

Recommend

CEO approval

Business Outlook

Pros

A company coming out of it's troubles, with a clear customer focused approach. A revamped exec has led to a much more joined up approach to planning and delivery of business objectives. Communication has improved dramatically and is now regular and conistent

Cons

Poor systems and MI, although this is being looked at. Significant hoops to go through to spend money.

4.0

Jun 3, 2014

Customer and People focussed, fast paced, great people, clear business strategy and a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ownership & accountability and a chance to make a real difference for the Customer, working with some great people all pulling in the same direction

Cons

Benefits are not as comparable to other financial services - they're ok....but could be better for those that work hard and go above and beyond

4.0

Jun 2, 2014

Now a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The companies focus really is on doing the right thing for the Customer. People feel good about this culture and it helps get the best out of everyone. The future plans are challenging but doable; and are built on doing things the right way. Communication is much improved with a very approachable senior team

Cons

Outdated systems limit how much can be done today (new systems are coming though). The physical environment is a little drab but has been improved. Technology is functional but not cutting edge.

Viewing 1111 - 1113 of 1,142 Reviews

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