Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 40 reviews)); "Benefits can be great at company" ((in 36 reviews)); "working from home good pay" ((in 26 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 11 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

4.0

May 7, 2024

Homeserve

Filed service technician

Recommend

CEO approval

Business Outlook

Pros

Work n life balance good

Cons

Long shifts 10 hours a day

HomeServe USA Response

Thanks for leaving your feedback. HomeServe USA doesn’t employ Field Service Technicians in the U.K. We believe this review was posted on the incorrect Glassdoor account. As the original poster of this review, you should consider deleting it and reposting it on the HomeServe U.K. Glassdoor page. HomeServe USA (a.k.a., HomeServe North America) and HomeServe U.K. are not the same companies are no longer closely tied to one another and administer separate Glassdoor accounts. Regardless of which HomeServe entity you worked for, we’re glad you had a positive and rewarding experience, and we wish you well wherever you’ve moved on to.

5.0

Oct 29, 2021

Warm and fair pay

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

good atmosphere, warm working place

Cons

Efficiency is not good sometime

5.0

Jul 21, 2012

Outstanding young company with employee-centric leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- USA operations of an international company with outstanding profit potential - demonstrates that it cares about it's employees across the USA - leaders who are down to earth, approachable and smart - people here walk the talk that so many other companies don't

Cons

- rapid growth makes for chaotic work pace at times but for people who like a challenge, and obtaining rewards it makes sense - European "open floor plan" takes some getting use to but it's better than everyone hiding in offices - the pace of growth present growing pains so it's not perfect but on the important matters the leaders care and the employees know that

Viewing 346 - 348 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist