Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 39 reviews)); "Benefits can be great at company" ((in 33 reviews)); "working from home good pay" ((in 28 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 21 reviews)); "Good work life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 15 reviews)); "Bad management, confusing day to day work schedules." ((in 12 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "They hired a black manager, but current leadership undermined him every step of the way and kicked him to the curb." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

1.0

Mar 1, 2024

Life sucking

Staff accounant

Recommend

CEO approval

Business Outlook

Pros

Free food when working until late in the night

Cons

All you do is work to fix problems that should never have happen.

HomeServe USA Response

Thanks for sharing your thoughts about your time at HomeServe, even if what you had to say isn’t overwhelmingly positive. If nothing else, we hope you gained some valuable experience to take with you throughout your career. We appreciate your contributions during your time with us and wish you all the best in your future endeavors. Thank you again for sharing your thoughts.

3.0

Feb 26, 2024

Ok company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very awesome company to work at

Cons

Low pay was the worse

HomeServe USA Response

Thanks for letting us know what you thought about your time at HomeServe. We’re proud to be a certified Great Place to Work, and knowing you found this an awesome place to work is pretty cool. We understand how compensation can be a significant factor when it comes to job satisfaction. After all, it’s among the main reasons why work. We’re sorry to hear we missed the mark on your compensation expectations, though our approach to compensation ensures we pay our people a very competitive rate. Even so, we’ll use your feedback as we evaluate and improve our compensation packages, which we routinely do. Your input is valuable to us as we work to create a positive and rewarding workplace environment for all our team members. Thanks for being part of the team.

2.0

Feb 4, 2024

Used to be great

Project management

Recommend

CEO approval

Business Outlook

Pros

Great people and low level managers are great. Benefits are wonderful ✨️ Pay is decent 👌

Cons

Upper management has difficulty communicating changes within the company. Favoritism and sexism has plaged the company for years. There is an overall lack of concern for employees. No flexibility. Don't count on a permanent work from home, since the company will change their minds on a whim. Unfortunately, I would not recommend this place as a good place to work and look forward to finding new employment.

Viewing 55 - 57 of 348 Reviews

Jobs at HomeServe USA

Home Repair Customer Advocate

Office of The President Tier I

Business Process Analyst

Learning and Development Specialist