HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)
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Thomas J. Rusin

79% approve of CEO

63% positive business outlook

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

348 reviews
5.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Was able to easily meet sales goals each month, max bonus is 60% of your base pay.

Cons

A lot of business errors caused a high call volume often. Since our performance was based on number of calls we enroll on, this affected our numbers in a big way when we would have these waves of irate of confused customers calling.

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HomeServe USA Response
2y
Thanks for sharing your thoughts about your time with HomeServe – and for the 5-star review about your experience working with us. We’re glad you were successful in your role, which is something we want for everyone. We appreciate your feedback on how call volumes occasionally impacted your performance and will certainly share that with the leadership team. We hope you enjoyed your time with us and that you’re doing well wherever life has taken you.
3.0
Mar 19, 2024

Salary Range

Recommend
CEO approval
Business Outlook

Pros

Total benefits package is comparable to similar companies

Cons

Long work hours, no autonomy

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HomeServe USA Response
2y
Thanks for sharing your feedback about your time at HomeServe. We’re proud of the benefits plans we offer at HomeServe because they were designed with our employees top of mind. What’s more, we’re glad you found value in them! Long hours and long days aren’t always the most enjoyable, but they’re sometimes necessary – especially when it comes to making sure our customers can live safely in their homes. Unfortunately, it comes with the territory. But the good thing is we have countless employees who are nonetheless committed to putting our customers at the heart of everything they do. Thank you for your contributions during your time with us, and we wish you all the best wherever your career takes you.
5.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

People focused Good pay Flexible schedule

Cons

I don't have any Cons for HomeServe

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HomeServe USA Response
2y
Thank you for taking the time to share your experience with us! We greatly appreciate your feedback and are thrilled to hear that your time at HomeServe was filled with positives. We're particularly glad that you found our company to be people-focused. At HomeServe, we strive to create a supportive and inclusive environment where every team member feels valued and respected. Balancing work and personal life is essential, and we're committed to providing our employees with flexibility whenever possible. While no workplace is perfect, we're encouraged that your experience with us was overwhelmingly positive. We truly value the contributions of each member of our team and are grateful for the time you spent with us. If you ever find yourself considering a return or have any suggestions for improvement, please don't hesitate to reach out.
Viewing 52 - 54 of 348 Reviews

Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.