Jul 25, 2017
Homes.com Response
8yThank you for the feedback. Homes.com has an open door policy and, I'd like to invite you to visit with me personally to discuss your concerns if you feel you have not been heard by your management team. Additionally, we have an internal Ideas email that any team member can use to express their ideas. Many of those ideas have been implemented. With that said, allow me to address the issues you raised in this forum. Our incentives are designed to reward activity and results, and we are proud of the competitive incomes our sales representatives earn. Like any sales position, it takes commitment and activity to generate the highest income. In terms of the leads we provide to our sales representatives, we work hard through effective marketing to generate leads. Leads are not provided based on a "friends list" and we have, in fact, tested many different methods for supplying leads based on employee feedback we've gathered. Our SEO Fuel product is top-notch. I'm glad you agree. We offer many competitively priced solutions for our customers to get in front of a targeted audience and more effectively run their businesses. Are we the best fit for every customer? Maybe not, but we have countless testimonials from customers, some of whom have been loyal to us for many years. In fact, the customer "turnover" that you mention is at an all-time low as we continue to focus on delighting our customers. Again, I hope you'll take me up on the opportunity to discuss these concerns in person.
Erin Ruane, Vice President of Sales
