Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)
avatar

Adam Jay

58% approve of CEO

55% positive business outlook

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

185 reviews
3.0
Feb 3, 2020

Great for career development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to develop - exposure to key partners with healthy budgets to test and learn Benefits - 3 month paternal leave, travel allowance, private healthcare Worklife balance

Cons

Communication - distinct lack of communication between senior managers and team members. Global teams - Great to have exposure to different markets but team setup isn't the best with a clear disconnect between Dallas and UK/APAC. Less risk being taken - Over time less risks are being taken which means day-to-day tasks can be come a bit mundane and repetitive.

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Hotels.com Response
6y
We are glad you enjoyed the growth opportunities and benefits that we provide! Thank you for the feedback on your time working with us. We're sorry to hear about some of the experiences you mention, we have processes and policies in place to report concerns at both a Hotels.com brand and at the Expedia Group level. We always recommend that employees raise any issues with their manager or HR business partner.
3.0
Feb 1, 2020
Recommend
CEO approval
Business Outlook

Pros

- Earned a lot of great skills while working there. - People are really friendly. - I was allowed to take time to learn other skills from employees as part of Expedia Group's Code Academy initiative. - I was in a pretty relaxed environment and was not stressed about work.

Cons

- Depending on which team you work in, motivation to do great worth can be lacking. You could be working on the same small fix for a month and no one would ask a question. - I didn't feel very valued by the company. My team, yes, but not the company - Even though you're encouraged to tell your friends to use the service, you're then ignored if your friends report bugs. I tried to send along their feedback, but it has been completely ignored. You're supposed to put in your feedback on a spreadsheet and some screenshots of the bugs if you want to report something. Those screenshots, even 5 months after, had been clicked on 0 times. It made me feel insignificant in the company. I would still recommend it to people that don't care about that and just want a job where they can do good work. - The budget per teams in technology seems to vary wildly. There are teams that go for team events (or drinks) on a monthly basis, but others that don't get to do anything fun without having to pay out of their pocket. - (Con for me, but some people might like this) There are quite a few positions that you can have, which can make you think that because you're just position X, you can't be doing that other job that's meant for position X+1. If you come as a graduate, you can't be promoted to a Software Development Engineer I until after a year. Even if you're already doing everything that an SDE I would do. Then, you have have a chart of things that you should be doing before you're promoted to SDE II, and so on for Senior Engineer and Principal Engineer. Not sure if I'm skipping any other positions here. Would've been much easier without all these multiple levels.

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Hotels.com Response
6y
Thank you for the feedback on your time working with us. We're sorry to hear about some of the experiences you mention, we have processes and policies in place to report concerns at both a Hotels.com brand and at the Expedia Group level. We always recommend that employees raise any issues with their manage or HR business partner.
3.0
Jan 22, 2020
Recommend
CEO approval
Business Outlook

Pros

The training process and the activities planned for employees were always fun and engaging.

Cons

Dealing customers was extremely tedious and was often hard. By the time they are talking to you, they are usually pretty frustrated.

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Hotels.com Response
6y
Thank you for taking the time to provide us with the open and honest feedback. We're sad to hear that some of your time working with us wasn't as enjoyable as you'd hoped and will take your comments into consideration to help us improve.
Viewing 37 - 39 of 185 Reviews

Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.