Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 29 reviews)); "Good pay if you hit commission each cycle and really good benefits." ((in 20 reviews)); "The pay is good and even higher than market average." ((in 14 reviews)); "Great work/life balance" ((in 11 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 19 reviews)); "Leadership is belittling." ((in 5 reviews)); "Sometimes long hours." ((in 4 reviews)); "I was told once by a manager that I wasn't passionate enough about my work because I spent 10" ((in 3 reviews)); "limited opportunities to grow." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

What are the top reviewed Hotels.com locations?

Dallas , Springfield , Arlington , Michigan Center , McAllen , Rock Hill

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

4.0

Feb 11, 2016

Customer Service Specialist Trilingual

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a very rewarding company to work if you do exactly what they want you to.

Cons

Do not tell any truth to any boss that make him or her to be upset with you because if you leave the company in a good term and after a while wants to return this person will not let you in even thou you pass in all the interviews, hr tells you everything is OK, you will never get the job

5.0

Feb 1, 2016

Travel + Technology + Innovation=Awesome

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's really exciting to work for company that is global in scope, leverages the latest and greatest tech platforms and engages with customers by continually innovating solutions that work best for them. It's awesome to see our very collaborative efforts make an immediate impact on the way people use our app or take advantage of our rewards program.

Cons

This is the first role in my career I've had that seems so little like work. I truly love engaging with my teammates at our offices across the globe. With great challenges come great rewards and working with such a passionate energetic group of individuals offers both.

Hotels.com Response

10y

Thank you for taking the time to review! We are so glad to hear that you are enjoying your time with Hotels.com!

5.0

Feb 1, 2016

Awesome work culture, a great place to start your tech career!

Bi analyst

Recommend

CEO approval

Business Outlook

Pros

-If you are into data analytics, you'll get a chance to work on a variety of data tools and really huge data sets -Incredible work culture, a lot of freedom in your day to day work, and collaborative and supportive environment make it such a wonderful experience -The most amazing work life balance I've seen anywhere -Opportunities to interact with senior management on a regular basis

Cons

-Tech, Data Management and Marketing teams need to be synced better. Often, it is difficult to get my work done as tools/ data are not functioning as they should. -A lot depends on your boss, so it can be both good or bad. -Overall you are part of Expedia, a bigger organization. Again this can be good or bad depending on your team/projects. It's not a pure startup experience, if your are looking for one, yet it is pretty close.

Viewing 58 - 60 of 185 Reviews

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Jobs at Hotels.com