I thought HCP was going to be an amazing fit for me. I learned fast and my work reflected stats of 100% customer satisfaction. I was given many extra projects and responsibility and handled them with grace and proficiency. I was offered a better position with better pay within the company and I accepted and moved teams. The manager of that team was over-worked and burnt out. This caused her to be absent from helping out the team, and when you had issues you weren't met with help but with bullying and insults. I reached out to upper management and HR about changing teams but they wouldn't let me until I had been in the current position for 6 months. I continued gaining great stats and helping out my team members until I needed to take a Leave Of Absence for medical concerns. I got the time approved through HR, my managers, and through the companies health insurance provider. I was approved for a month of medical leave with pay. The day I came back from medical leave a meeting with HR was scheduled to inform me of my termination. I was shocked, I just came back from medical leave, and before that my work performance was 100%. When I asked the reason for letting me go, I was told " We have the right not to disclose why". I tried to press further to get information because it seemed not only unfair to me, but to my short-handed team. They would not give me a why I was being let go and then I was locked out of the systems and blocked from communication with the company and their staff. It get's better, when I applied for unemployment I was denied because HCP claimed I skipped out on work days consecutively in a row, without contacting anyone. This was an absolute untruth and I have all my hours documented and recorded including my time off, sick days, and the leave of absence. I tried to fight it and sent in an appeal but I am awaiting a court date. Overall this experience with Housecall Pro was heartbreaking. They entice you in with the idea that this is a family and we all take care of one another, but in all honesty most are over-worked and not recognized. I was also shocked when that no action was taken when I informed HR and upper management of my managers bullying. The only action that was taken was informing the manager that I had said something, which made her attack me more and ultimately get me unfairly fired. I think a lot of what they did to me wasn't fully legal.
