HubSpot reviews

3.4

54% would recommend to a friend

(4,172 total reviews)
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Yamini Rangan

63% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Jul 25, 2023
Recommend
CEO approval
Business Outlook

Pros

VQR, week of rest, decent stock options if you are getting promoted

Cons

lack of culture virtually, lame-duck sales managers (this is all a roll of the dice who you end up with), and aggressive about letting people go instead of trying to help. Horrible clawbacks, with HubSpot policies they use these to their advantage to hemorrhage your commission checks so you never make your full OTE

4.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

I've loved every year working here, each year brings new challenges and opportunities, and I owe a lot of that to the team that I am on. This product is amazing, and the people working on it are truly very talented. Unlimited PTO is conducive to my team. Remote model works pretty well with my team's structure, we were small/global/mostly remote pre-pandemic. Working on a niche team allows us a lot of flexibility and access to explore ideas on our services, output, and tooling, and ultimately, enact visible change. The niche team also permits us our autonomy that HubSpot prides itself on. Personally have seen extraordinary career growth and can see a long term career here. Each day I log in excited because I know I will have a new challenge to solve or question to answer. New product update to learn about, or new escalation to try and resolve. I think this can apply to any team. Benefits and stock options have been solid! Wish comp was more balanced, and some of the salary transparency measures put into place only really felt like half-measures.

Cons

Career growth opportunities do not seem universal and competition (depending on department and landing position) varies. Unlimited PTO is not universally conducive. Neither is the autonomy. HEART Culture is not as much as I was sold on nowadays. I was hired a few months pre-covid. I just got nearly a taste of what it was like. Miss those days honestly. I understand c-suite is working on it, I hope there are more things in motion. I've met some fabulous people remotely. I've also gotten a taste of what sometimes feels like aggression via online messages, as noted by other reviews as well. ultimately they are doing so for the end goal of solving for the customer, so I get it. But, we do NOT need to be that rigid about it. I do not think this speaks for a majority, or even a large minority, but a big enough amount where it's worth noting. Layoff season has been super tough with high expectations still set for teams across all pillars. Those expectations vary, and you should be able to tell from the recent reviews which pillars are struggling the most based on current trends. Everyone is stressed and morale is evidently low. Lots of bottlenecking for no real reason. Our internal systems for Success and Services are... not up to par. Antiquated KPI metrics give reps a frustrating experience when they feel they are leveraging many tools to activate, but the metric model doesn't measure to that depth. Many positions are not paid according to industry standard

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HubSpot Response
3y
Thanks for your feedback and for being part of our pro services team. Definitely open to being pushed on ways in which we as a team could show more tangible action on feedback--I acknowledge the layoffs were really hard and tough on a number of levels, but I'm hopeful we can rebuild trust and empathy and open to ideas and input on how we best get there together. Sincerely, Katie
3.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited paid time off, good coworkers

Cons

Company has unrealistic expectations of the amount of work support can complete in a day

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HubSpot Response
3y
Thanks for the feedback on your experience with Support and the metrics context. We certainly want to be fair and clear on expectations for Customer Support, so we'll be mindful of this and similar feedback as we scale. -Katie
Viewing 409 - 411 of 4,172 Reviews

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