HubSpot reviews

3.4

54% would recommend to a friend

(4,176 total reviews)
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Yamini Rangan

63% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Aug 8, 2020

Great in many ways, but with a side of bullying.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Truly great benefits, flexibility, and the company has consistently had a smart strategy. Always works to do the right thing for the customer.

Cons

There’s a lot of cheerleading but weirdly also a lot of bullying behind the scenes. Some of the emails I’ve gotten have made my stomach twist. It makes it a place where you never quite feel secure. There are favorites and in-crowds. It can get in your head.

4.0
Nov 30, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great medical benefits, 401k - Free food in the cafe - Free coffee and smoothies - All employees are great and willing to help you

Cons

- Entry level employees have to work undesirable hours for months (11-8 or 10-7) - Constantly dealing with frustrated customers - The platform is too big and not user-friendly - Training is not in-depth enough - Poor communication between Support and other departments (Sales, Product, Success) - Entry-level employees limited to Support roles, can take years to move up in the company out of Support or Success

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HubSpot Response
6y
Sorry to hear you've not had the best experience--we just launched a whole new portal of skills based training to help folks with internal mobility, and have a massive number of folks grow from Support into other roles in the business, but it's always a work in progress and something we can continue to improve upon, so thank you for the feedback, much appreciated. Sincerely, Katie
5.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

I've worked in the software industry in the northeast for more than a decade, and while I've been successful there's always been something missing. At HubSpot I feel like I've finally found what I've been looking for (take that, U2). I know that sounds like a big statement but everything I've seen in engineering aligns so perfectly with the values I've practiced and preached, from the top of the stack to the bottom. I don't want to bore you to death with an essay, but here are some of the things that really stand out: * The technical talent on the team is amazing. I've worked with brilliant engineers in the past, but the consistent level of intelligence, capability, and competence here is impressive. * The passion the entire team gives and the pride they take in what we're doing is such a motivator and inspiration. I've read the same stuff you have about the 'cult'; it couldn't be farther from the truth. This is hard working people taking pride in what they've accomplished. * The lack of bureaucracy and process is so refreshing. It's focused on Just Effing Doing It instead of endlessly debating and needing sign-off from eighty nine different levels. This can definitely take some getting used to because leadership is largely just sketching a very rough outline and everyone else is not only filling it in, but erasing the lines and redrawing as they see fit. It can sometimes feel like we're veering around a bit, but leadership does a fantastic job of catching that just as it's beginning to show signs of a problem and correcting it. * I didn't realize how much the politicking at my old company was affecting me until I came to a place where... well... it doesn't happen. There's a real lack of kingdom building or ladder climbing - and instead it's very much a bottoms-up mentality with a focus on what you've done and not how well you play the game. * Competence and excellence are recognized and rewarded. It's not about who you know or what group you're in; if you do awesome stuff it's seen and celebrated. I was so tired of needing to brown nose to get ahead. Here I've told my boss to his face he was wrong, or that I disagreed with our leadership, or that I was going to do something and didn't care what he thought, and rather than being smacked down I was thanked for pushing for what I knew was right. * The culture here is Absolutely. Fantastic. There's an commitment to employee satisfaction that they really do take seriously. There are regular satisfaction surveys, we have people dedicated to making it an enjoyable place to work, the company's very willing to spend money on things that could be considered frivolous - like team lunches, or trivia nights - and any tool you need to do your job better is essentially yours. I'm not naive enough to think that this is all altruism, but it definitely feels like the company cares about us as people. And what's more, that belief and focus is practiced and felt at all levels, by everyone here. I know that all this sounds too good to be true or like I'm a soulless shill, but I couldn't be happier with my decision to move here. If you're looking for a place that dispenses with the crap, does awesome things, hires amazing talent, and treats its employees with respect and kindness you could do a hell of a lot worse than HubSpot. I'm looking forward to many more years here.

Cons

This isn't a place that caters to passivity. If you're looking for a lot of hand-holding or you need structure in order to be successful then this really isn't for you. Our entire philosophy is based around small, very technical, autonomous teams, and that requires those teams to be extremely self-driven and self-directing. There's plenty of help if you ask, but if you're expecting someone to give your formal requirements, document the steps you should follow, or shepherd you through your day-to-day you're going to be sorely disappointed. We want passionate, driven, opinionated people who aren't going to sit back and let someone else make all the decisions. Our lack of structure and process is almost a negative, and I'll be the first to admit we probably need a little bit more. We're growing rapidly but we don't do an amazing job of defining defaults that lead people to the right solutions, which means every new tech lead or engineer has to figure a lot out for themselves. I think we could stand to do a better job structuring things (just a tiny bit more!) so that people fall into success more easily.

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HubSpot Response
8y
Wow, this is one of the most thoughtful and thorough reviews I've seen, thanks for sharing it. One thing I often say to people is that working here is fun but it's not easy--it will challenge you, it will help you grow, and you'll have a lot of fun doing it, but it won't be easy, and I think your review does an incredible job at capturing that notion in a nutshell. I couldn't agree more with your push not to lose our "soul" as we grow, so much so that Dharmesh and I are spending a lot of time right now thinking through how we do just that and how we reinvigorate everyone around why HubSpot and why now. I'm delighted you chose to join HubSpot and hope we continue to make you proud you chose us--thanks for helping us build a product people love and for taking the time to share your insight. Sincerely, Katie
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