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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      54% would recommend to a friend

      (4,176 total reviews)
      avatar

      Yamini Rangan

      63% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      4K reviews
      5.0
      May 16, 2018

      How good can it really be? Short: Really good.

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every part of the interview process was extremely well thought out and honestly enjoyable from a candidate stand point. The team really puts the effort into understanding your baseline for Inbound and if a good fit after the initial video interview (worst, most awkward part for me) and phone screen making sure the candidate is set up for success when talking to a hiring manager. You definitely get put through the gambit during the onsite portion. I spoke to three managers and two directors in 30 minute sequential meetings. All were great, but particularly the Service Director. It really wasn’t an interview after the first minute or two of talking to him. It was a conversation, and an insightful, engaging one at that. A++ From the minute you’re brought on, you have a huge wealth of freedom and autonomy to just get things.. done. Everyone deeply believes in the company and the product and I may have had one or the other in previous roles but rarely if ever both with other companies. Definitely cool.

      Cons

      Training can at times lack structure. There were times during the two week training you would come in, have a session for an hour and have a blank calendar the rest of the day. Perfectly fine if you use good judgement (hint) but you may struggle if you’re not used to building out your own day or if you learn best in traditional student-teacher dynamic.

      avatar
      HubSpot Response
      8y
      Thanks so much for the thoughtful review and for joining our customer success team, we are so glad you're here and grateful for your impact on our customers globally. I love the callout you included around autonomy and passion for the product and mission--I'm delighted you feel that way. I think your point on training is a fair one--we always struggle with the blend between autonomy in the new hire experience and too much structure, but we have been working on a bit more of a hybrid model there that I hope helps in this long-term. I also love your passion for feedback-I think we've done a lot of work to help improve this, but still have work to do given how much we've grown over the last several years--we are working on it and hope to make you proud with our continued evolution on that front. Hope that helps and thanks again for the thoughtful review! -Katie
      4.0
      Mar 23, 2018

      Great company culture & outlook, need to reevaluate pay & training

      Channel account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited vacation, flexible WFH policy, great product-always innovating, amazing culture, great people

      Cons

      2 Big ones: First, the way we get comped and promoted is a nightmare to figure out. Quit worthy even. The first line of the compensation wiki PAGE says "provide a compensation structure that is simple, transparent, and rewards over-performance". The 4K word explanation plus dozens upon dozens of questions proves that it is neither clear nor transparent. There's gotchas, claw backs, this counts for this not for that, it's ridiculous. You gotta do this + that, and you get this, but if you sell this + that under this time period you only get this, add this, divide by this, multiply by that and, well, is your head spinning yet? This really needs to get simplified. It's hard to always solve for the customer when you're also trying to not shoot yourself in the foot. Second, there is no continuous training, not just from a sales coaching/development perspective but on the product in general. It's awesome that we're always innovating on the product, but when there's no structured/programmatic training to keep up with these changes, selling can get tricky. One offs are not going to cut it. Training at a team level is not consistent either

      avatar
      HubSpot Response
      8y
      Thank you for the feedback, and for helping our partners grow globally through your hard work. Regarding compensation structures, I'll connect with Channing to ensure he's in the loop on your feedback there. And on ongoing training, my hope is that Learn@HubSpot helps with a good portion of that--any new product launch or big updates are put into that system, so we try to make it easy for folks to engage, but you're right, it likely could be more mandatory or manager-driven. Appreciate the feedback and all you do to help HubSpot grow. Sincerely, Katie
      5.0
      Mar 7, 2018

      You Don't Know How Good It Is Until You've Been Elsewhere

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong leadership Innovative Not afraid to do the hard things in the spirit of doing right by customers

      Cons

      Some mediocre middle management slip through the cracks, overall, not too much to be unhappy about.

      avatar
      HubSpot Response
      8y
      Thanks for being a HubSpot Alumni, we are super grateful you spent time with us! We are actively working to help managers grow with a new management and leadership program, so my hope is we are making an impact there. Appreciate the feedback as always, thanks for spending more than five years growing with us, we are extremely grateful for that! -Katie
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