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HubSpot

Engaged Employer

HubSpot reviews

3.4

54% would recommend to a friend

(4,190 total reviews)
avatar

Yamini Rangan

63% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.2

Career opportunities

3.0

Senior management

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

4K reviews
3.0
Oct 24, 2019

Not paid enough to do this job

Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation time. Use it! Free snacks but all fairly junk food related besides rice crackers and raw veggies that people stick their hands all over.

Cons

You are 100% NOT paid fairly for the work they ask of you. I have been repeatedly been told that the first 6 months of training to be an entry level customer support rep is like "a firehouse to the face" with information. Too comfortable with blurry lines between management and team. I am going to a job to be there and better my job career not to socialize.

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HubSpot Response
6y
Sorry to hear your frustration and thanks for the feedback. The analogy of drinking from a fire hose is used at HubSpot generally to describe how much information is often presented to folks, and we do our best to help people take it bit by bit and to segment learning and create time for it for new folks, hence the analogy--we invest a ton in training for new Support folks, so sorry to hear that you feel that way. Thanks for the feedback, we use it to help us grow and evolve as a company. -Katie
4.0
Oct 16, 2019

Super strong product and engineering, scale-up organizational challenges

Software engineering manager
Recommend
CEO approval
Business Outlook

Pros

Strong and inclusive culture, very smart people, lots of autonomy and trust granted instantly across all roles in the organization. If you are looking for your next technical challenge, HubSpot is a great place to be, and the challenges are getting bigger and bigger as the company scales up. Fabulous platform support. You'll probably never work anywhere else that has bespoke CI/CD tools that are as polished and reliable as HubSpot's. Developing software at HubSpot is a truly fulfilling experience... If you like Java. Top notch executive team. Brian Halligan is probably one of the most customer-centric CEOs in Boston, and Dharmesh Shah is a CTO able to operate at every level from dreaming the big dreams to writing the SQL queries himself.

Cons

Not unusual to scale-up organizations, HubSpot has some rough edges around role alignment when hiring externally, promotion paths across the technical and leadership boundary, and sometimes suffers from the downsides of a massively decoupled product org consisting of hundreds of small teams empowered to run fast in the direction they choose. By and large it is working for them, and there are alignment processes in place that get the job done where it matters, but be on the lookout for pockets of unchecked chaos, or unexpected feedback.

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HubSpot Response
6y
Thanks for the thoughtful feedback on technical aptitude and management--I'll be sure to share it with eng leadership and with the HRBP team supporting you all because I think it's important. It feels like eng leadership has made huge strides in scaling the model to support a truly global and large org, but we can always improve more together, so thanks for highlighting both the rough edges and the good stuff we offer, I very much appreciate it! -Katie
5.0
Jul 31, 2019

Couldn't be happier!

Program coordinator
Recommend
CEO approval
Business Outlook

Pros

HubSpot is truly transparent - I never feel like I am surrounded by closed-door meetings. I feel like I know as much information as everyone around me and that we value and enable this transparency so that we can do our job better. This brings me to my second point that we believe there is always more to learn and encourage people at all levels within the organization to continue to learn and grow. I've not seen that modeled to such an extent with other employers. The organization is fairly flat, which gives folks a lot of autonomy and leverage to bring great ideas to the table and it helps us to better elevate the voice of the customer and truly be understanding our customers' needs by hearing from them directly as well as hearing valued feedback from employees who are customer-facing.

Cons

I have left this blank for the last 10 minutes while I am trying to think of something... I don't have many cons, if any. I think there are learning curves along the way as any company grows quickly, but even that has been positive since HubSpot realizes its areas that it needs to improve (increasing diversity, for an example) and has proactively worked towards getting better with this.

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HubSpot Response
6y
You are such a kind person to say thank you in your Advice to Management--I smiled reading it, so thank you so much for that. I think your push on compulsory training is the right question to ask--in our D&I Muscle Group meetings we have been talking a lot about this topic, and I suspect we will do more on that front next year. Thanks for the feedback, for calling out transparency and our flat org structure, and for your hard work to help us grow! Have a lovely weekend, Katie
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