Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Humana

      Is this your company?

      Humana Consumer Service Operations Representative reviews

      3.8

      37% would recommend to a friend

      (3 total reviews)
      avatar

      Jim Rechtin

      Not enough data to show CEO approval

      37% positive business outlook

      Ratings by category

      4.9

      Diversity & inclusion

      4.8

      Culture & values

      4.0

      Compensation and benefits

      3.7

      Senior management

      3.0

      Work/Life balance

      2.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      4.0
      Jun 17, 2023

      Company is good, job sucks

      Consumer service operations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bilingual rep, paid 23/hr. 23 days of PTO per year, cheap gym membership, health insurance is affordable (76/paycheck). Coworkers and leaders are super kind and make the days so much better.

      Cons

      The job sucks. It's a call center. Everything is monitored constantly and it's stressful, but that's normal for a call center. If you miss more than 1 day unscheduled (calling in sick, for example) during your probationary period of 6 months, you'll be fired. Can only take PTO on certain days based on number of hours the department has. You cannot transfer to another role in Humana for an entire year. They hype up the job during training--don't buy into it.

      2.0
      Mar 23, 2022

      Started off amazing place but disappointed when employee really needed them

      Consumer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to advance from entry level customer service to another department. Depending on leader will provider opportunities to grown and learn with the company. Good benefits Helpful wellness programs that focus on employee health.

      Cons

      Department was eliminated which we were advised there would be opportunities to stay with the company but when applying for different position even to take a pay cut they denied the applicant even with more than enough experience and recommendations in line for coworkers. Leaders tend to promote on favoritism vs skills.

      Related searches: Humana Consumer Service Operations Representative jobs | Humana Consumer Service Operations Representative salaries | Humana benefits | Humana interviews | Humana conversations
      Humana reviewsHumana Consumer Service Operations Representative reviews

      Glassdoor has 8,264 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.