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      Humana

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      Company is good, job sucks - Consumer Service Operations Representative Humana Employee Review

      4.0
      Jun 17, 2023
      Consumer service operations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bilingual rep, paid 23/hr. 23 days of PTO per year, cheap gym membership, health insurance is affordable (76/paycheck). Coworkers and leaders are super kind and make the days so much better.

      Cons

      The job sucks. It's a call center. Everything is monitored constantly and it's stressful, but that's normal for a call center. If you miss more than 1 day unscheduled (calling in sick, for example) during your probationary period of 6 months, you'll be fired. Can only take PTO on certain days based on number of hours the department has. You cannot transfer to another role in Humana for an entire year. They hype up the job during training--don't buy into it.

      Explore other reviews about Humana

      3.0
      Jul 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

      Cons

      The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

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