Is Humana a good company to work for as a Inbound Contacts Representative II?

Inbound Contacts Representative II professionals working at Humana have rated their employer with 3.7 out of 5 stars in 79 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contacts Representative II Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contacts Representative II interview questions at Humana .

Does Humana pay Inbound Contacts Representative II employees well?

Inbound Contacts Representative II professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 79 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contacts Representative II salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (210) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Great benefits like tuition reimbursement 4 to 5 weeks of vacation a year good health insurance and pay." ((in 847 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 541 reviews)); "Good hours and work from home" ((in 477 reviews)); "Great people and money for the work" ((in 274 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 202 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 151 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 146 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 109 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 100 reviews))

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Humana

Humana Inbound Contacts Representative II reviews

3.7

57% would recommend to a friend

(79 total reviews)

Jim Rechtin

85% approve of CEO

60% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.3

Senior management

Inbound Contacts Representative II employees have rated Humana with 3.7 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Inbound Contacts Representative II professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contacts Representative II professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

5.0

Feb 26, 2025

Descent pay, descent hours

Inbound contacts representative i

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Good hours Bonus every year based off performance Part time/ Full time 5,8, 10 Hr shifts available

Cons

Sometimes back to back calls Customer Surveys

5.0

Jan 23, 2025

Great leadership

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Great leadership, cohesive team environment, room for growth

Cons

Some days have a high call volume

3.0

Dec 30, 2024

Humana employee

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Pay is pretty good to start

Cons

Growth is necessary but it can be long before it happens

Viewing 4 - 6 of 79 Reviews

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Humana

Humana Inbound Contacts Representative II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Descent pay, descent hours

Great leadership

Humana employee

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