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      Humana

      Engaged Employer

      Humana Member Service Representative reviews

      4.9

      10% would recommend to a friend

      (7 total reviews)
      avatar

      Jim Rechtin

      100% approve of CEO

      10% positive business outlook

      Ratings by category

      5.0

      Culture & values

      5.0

      Diversity & inclusion

      5.0

      Work/Life balance

      5.0

      Compensation and benefits

      4.9

      Senior management

      4.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      5.0
      Jun 24, 2023

      Humana

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance and management

      Cons

      None honestly other than the fact that the metrics are very impossible to meet

      3.0
      Dec 5, 2022

      Review

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every week you would get a "mental break" for an hour where you can do whatever you would like to take a break from work.

      Cons

      Unfortunately, management was very unprofessional.

      5.0
      May 27, 2022

      I looked forward to one-on-ones with my manager

      Member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There’s so many! The culture is amazing - everyone is ready to help and management truly cares about you as a person. Great benefits=401k,company-funded HSA, PTO for days,personal and career development resources

      Cons

      Training is like a college course- there is a lot to remember Pay is low Wait time for support and approvals can be long

      Viewing 4 - 6 of 7 Reviews
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