Hyatt reviews

The Manchester Grand Hyatt is a perfect example of having too many chiefs and not enough indians. Lack of trust causes a lack of empowerment of employees to assist guests properly, and departments often lack the tools to complete their jobs effectively. For example, a server in a restaurant may not split a check for a guest without management approval, and administrative departments often lacked essentials like pens and paper because upper management would not approve purchase. Additionally, lower-level management is so overworked by their many superiors that they cannot pay proper attention to guests and clients. The hotel's HR department constantly expresses their desire to "promote from within", but does not let it be known that this policy generally only applies to those already at a management level, or their paid interns known as Corporate Management Trainees (CMT's), who are often thrown into management positions after 10 months that they are not at all ready for.

some of the people in charge are very challenging to deal with. terrible descision making skills, no talent for basic discernment. they blame the service staff for all of their won mistakes, of which there are many. if you love constant hassling over nothing and perpetual ignorance from your management, work here.