IBM Systems Service Representative SSR reviews

4.0

89% would recommend to a friend

(118 total reviews)
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Arvind Krishna

69% approve of CEO

83% positive business outlook

Systems Service Representative SSR employees have rated IBM with 4.0 out of 5 stars, based on 118 company reviews on Glassdoor. This indicates that most Systems Service Representative SSR professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Service Representative SSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

118 reviews
1.0
Oct 9, 2013

Support Service Rep (SSR)

Recommend
CEO approval
Business Outlook

Pros

Work mostly from home , or at least based out of home

Cons

Outside of a couple weeks training on specific equipment, you are left to your own devices after that.Next to zero training for Point Of Sale ( instructor showed youtube videos, that had nothing to do with POS) There is no direction on call management expectations, no direction in call recording, parts ordering and write off. This is an ex termly incestuous company, 6 of the last 8 hires were all good friends of the Team Lead . \his job, basically was baby sitting his pals. They have an SSR support line , but very hard to get ahold of anyone in printing and POS delays of over an hour.

5.0
Sep 24, 2013

Employee

Recommend
CEO approval
Business Outlook

Pros

World wide company and I/T lead.

Cons

No bonus, no stock option

1.0
Sep 18, 2013

not your fathers IBM

Recommend
CEO approval
Business Outlook

Pros

You get pretty decent benefits. First line management seems to care about their group. peers are willing to help you out.

Cons

low pay. callouts every weekend. upper management does not seem to care. every day there seems to be a new direction.

Viewing 106 - 108 of 118 Reviews

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