ICON reviews

3.5

63% would recommend to a friend

(5,278 total reviews)
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Barry Balfe

51% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Aug 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay, lots of remote work opportunities.

Cons

I'm a legacy PRA employee and have been with the company for 10+ years. PRA was not perfect, but ICON tucked all life out of the company. As a manager, attempting to interact with HR, IT, Finance, Payroll, etc. is an absolute nightmare. They will not speak to you on the phone and all interactions need to go through email or HR Helpdesk. They have literally removed the "human" aspect in "human resources"... and the soul of the company. Policies are changed without consulting management to determine how the changes would actually impact our employees. Changes are made, announcements are made to employees and managers at the same time, and then managers are left floundering for answers or rational on why changes are made. The changes that have been made have shifted all in favor of the company, and do not incentivize employees to stay.

1.0
Mar 22, 2023

Cool work, poor mgmt

Recommend
CEO approval
Business Outlook

Pros

Exciting work contributing to public health. Could be a really cool, rewarding job under good (different) management.

Cons

Management only cares about the bottom line. Scheduling doesn't follow their own rules often assigning shifts 12 or 13 days in a row or on days you're allowed and have elected to be "unavailable". What's "easiest" for the few schedulers far outweighs what's best for the large majority of staff running the clinic. Morale and turnover often reflect. Used to be good pay. Icon bought out former PRA summer '22 and is ultra tight budgeted often closing FTE's while increasing workloads beyond reasonable limits. Icon unwilling to increase pay in spite of double work load and locally almost double housing and cost of living increases. Promotion pay increase capped at 8% regardless of level of increase in promotion. When asked about increases mgmt just laughs. Full refusal to address concerns stating "don't be negative". Complete failure to prevent problems stating "we'll cross that bridge when we get to it" no matter how large or obvious the impending problem.

3.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Being from a legacy company and joining with ICON has been challenging, stressful, and certainly a time of transition.

Cons

Less bonus despite stellar reviews, less pay increase (reasoning was that it was pre-determined for just this transition year), less responsiveness by other departments such as IT, less connectivity across internal departments, less ability for 'people managers' to resolve any issues, decline in job description with increased responsibility.

Viewing 37 - 39 of 5,278 Reviews

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