ICON reviews

3.5

64% would recommend to a friend

(5,305 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,305 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great colleagues and talented peers across clinical teams. Remote flexibility pre-leave was a plus. Some managers do care — but their hands are often tied by upper leadership.

Cons

Took protected FMLA leave and returned to find my role was given away. Was placed in a “redeployment” program (THRIVE) with little to no actual support. Despite solid performance, I was forced to re-interview within my own company with zero success. HR refused to cite policies and claimed decisions are made “case by case,” opening the door for discriminatory treatment. I was told I’d be terminated if I didn’t find a new role — so I had to resign to avoid damaging my career. This company punishes you for taking leave — especially maternal leave — despite branding themselves as family-friendly. Lack of transparency, accountability, or empathy when it comes to employees balancing work and family.

1.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Only Pro is that you’re not unemployed.

Cons

Horrible management and leadership. Overwork CRAs and will not value CRA’s opinion.

1.0
Jul 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with. It used to be a great company... during PRA

Cons

- ICON has increasingly outsourced critical operations to cheaper centers like India, significantly affecting the quality of service and frustrating sponsors. - Upper management is completely disorganized, with little to no clear direction or accountability. - Mass layoffs across departments — morale is at an all-time low, and job security is nonexistent. - No raises are being given, even to high performers. Inflation? Not ICON’s concern. - Absolutely no room for growth — filled with false promises and misleading statements during hiring and performance reviews. - Endless system migrations and inefficient tools make it hard to focus on actual work. It feels like we’re going backward, not forward. - Leadership under Steve Cutler is running the company into the ground. Poor decisions, lack of vision, and no real investment in employees or clients. - Many talented people are leaving — those who stay are burned out and unsupported.

Viewing 391 - 393 of 5,305 Reviews

Glassdoor has 6,553 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.