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      ICON

      Engaged Employer

      ICON reviews

      3.5

      64% would recommend to a friend

      (5,303 total reviews)
      avatar

      Barry Balfe

      55% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Reviews by job title

      5K reviews
      4.0
      Aug 23, 2024

      Good experience

      Clinical research associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was a legacy PRA employee that loved PRA but the transition wasn’t too noticeable and not too much has changed at least in my group.Good CTMs and People leaders. SMAs are a valuable part of teams for in-house site management. Decent report writing systems.

      Cons

      Some systems are archaic-specifically the expense entry system went backwards about 15 years from what PRA used and takes twice the time. Excessive training but this might not be a con as it appears that many people need it. New CRA hires seem to be inexperienced and not knowledgeable.

      2.0
      Aug 23, 2024

      Keeps getting worse

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary, some teams are good

      Cons

      HR: there is a "human" in HR. The majority of personnel are cold and not helpful when employees need support. Most HR Managers won't meet with you to discuss things and it is demotivating to say the least. Reps who were PRA try to help but it's a losing battle under Joe Cronin. They see employees as capital vs people. I've never seen a company operate like this in 20 years.

      2.0
      Jul 8, 2024

      Company Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As with any large CRO, there are many different types of roles available to explore for those who like to learn different skills. Pay and benefits are decent, fairly typical of the CRO side of the industry.

      Cons

      The company culture needs improvement. The way in which they literally speak to one another is unkind; I've witnessed multiple people being yelled at in team meetings for things that should have been taken off line/privately. Voicing new ideas or strategies to improve is often shut down in favor of continuing with the status-quo, particularly if you are speaking to a leader who has been at ICON for a while.

      Viewing 259 - 261 of 5,303 Reviews
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      ReviewsICON reviews

      Glassdoor has 6,551 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.