Is ING a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ING have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of ING employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at ING now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ING .

Does ING pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ING with 4.2 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ING.

What are the top reviewed jobs at ING?

Intern (175) , Software Engineer (170) , Analyst (158) , KYC Analyst (114) , Internship (91) , Business Analyst (84) , Customer Journey Expert (84) , Associate (79) , Devops Engineer (75) , Senior Software Engineer (72) , Vice President (61) , Product Owner (60) , Director (50) , Manager (50) , Data Scientist (49)

What are the pros of working at ING according to real employee reviews?

"Good work life balance and quality of work" ((in 387 reviews)); "A flat culture and less bureaucracies which is great" ((in 326 reviews)); "People were nice and friendly" ((in 252 reviews)); "Very supportive and also good benefits if you get a permanent contract" ((in 239 reviews)); "Above average salary and good benefits" ((in 211 reviews))

What are the cons of working at ING according to real employee reviews?

"Management are poor and would prefer standing and chatting in the smokers area than helping their staff." ((in 168 reviews)); "if you have a good manager, your life in ing will be good." ((in 61 reviews)); "Limited career opportunities and needs better CxO level management" ((in 27 reviews)); "no flexible working hours" ((in 27 reviews)); "Lack of direction from senior management and detrimental structural changes" ((in 26 reviews))

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ING Customer Service Representative reviews

3.5

96% would recommend to a friend

(28 total reviews)

Steven van Rijswijk

100% approve of CEO

95% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Career opportunities

4.2

Culture & values

4.2

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

Customer Service Representative employees have rated ING with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ING is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

3.0

Aug 24, 2025

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good culture, ok pay, nice people

Cons

Not much development or promotion opportunity

3.0

Mar 19, 2025

Hi

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fellow staff and they try to be inclusive

Cons

Lack of flexibility and thankless role

5.0

Jan 14, 2025

Great work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company to work at with nice people

Cons

Salary review is pretty standardised

Viewing 1 - 3 of 28 Reviews

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ING Customer Service Representative reviews

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Hi

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