Is ING a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ING have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of ING employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at ING now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ING .

Does ING pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ING with 4.2 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ING.

What are the top reviewed jobs at ING?

Intern (175) , Software Engineer (170) , Analyst (158) , KYC Analyst (114) , Internship (91) , Business Analyst (84) , Customer Journey Expert (84) , Associate (79) , Devops Engineer (75) , Senior Software Engineer (72) , Vice President (61) , Product Owner (60) , Director (50) , Manager (50) , Data Scientist (49)

What are the pros of working at ING according to real employee reviews?

"Good work life balance and quality of work" ((in 396 reviews)); "Good enrionmenta and firendly culture" ((in 317 reviews)); "Very supportive and also good benefits if you get a permanent contract" ((in 247 reviews)); "People were nice and friendly" ((in 246 reviews)); "Nice colleagues and bosses here" ((in 187 reviews))

What are the cons of working at ING according to real employee reviews?

"salaries are low in terms of the current conditions of the country (Turkey) which i am employed" ((in 214 reviews)); "Management are poor and would prefer standing and chatting in the smokers area than helping their staff." ((in 167 reviews)); "if you have a good manager, your life in ing will be good." ((in 61 reviews)); "Long hours and constant multitasking" ((in 30 reviews)); "Lack of direction from senior management and detrimental structural changes" ((in 29 reviews))

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ING Customer Service Representative reviews

3.5

96% would recommend to a friend

(28 total reviews)

Steven van Rijswijk

100% approve of CEO

95% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Career opportunities

4.2

Culture & values

4.2

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

Customer Service Representative employees have rated ING with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ING is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

28 reviews

4.0

Jan 8, 2025

Nice but busy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice staff Supportive Team leaders

Cons

very bussy on the phones none stop calls staff on the phones rarely got to take part in company events

1.0

Aug 5, 2024

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good vibe with staff, good events including annual Christmas party.

Cons

Not afraid to fire you for no valid reason after years of contribution. Management are poor and would prefer standing and chatting in the smokers area than helping their staff. When they are not doing this they are “working from home” but uncontactable. The amount of KPI’s you are expected to meet make you feel like a robot. Not to mention the abuse you cop on the phone on a day to day basis. The business is also offshoring which removes over 50% of career development opportunities within the company. Overall terrible place to work.

5.0

Jul 25, 2024

-

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very nice working environment, friendly, open

Cons

Not many career opportunities to advance

Viewing 4 - 6 of 28 Reviews

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ING Customer Service Representative reviews

Ratings by category

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Nice but busy

Terrible

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