Is ING a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ING have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of ING employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at ING now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ING .

Does ING pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ING with 4.2 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ING.

What are the top reviewed jobs at ING?

Intern (175) , Software Engineer (170) , Analyst (158) , KYC Analyst (114) , Internship (91) , Business Analyst (84) , Customer Journey Expert (84) , Associate (78) , Devops Engineer (75) , Senior Software Engineer (72) , Vice President (61) , Product Owner (60) , Director (50) , Manager (50) , Data Scientist (49)

What are the pros of working at ING according to real employee reviews?

"Good work life balance and quality of work" ((in 396 reviews)); "Good enrionmenta and firendly culture" ((in 317 reviews)); "Very supportive and also good benefits if you get a permanent contract" ((in 247 reviews)); "People were nice and friendly" ((in 246 reviews)); "Nice colleagues and bosses here" ((in 187 reviews))

What are the cons of working at ING according to real employee reviews?

"salaries are low in terms of the current conditions of the country (Turkey) which i am employed" ((in 214 reviews)); "Management are poor and would prefer standing and chatting in the smokers area than helping their staff." ((in 167 reviews)); "if you have a good manager, your life in ing will be good." ((in 61 reviews)); "Long hours and constant multitasking" ((in 30 reviews)); "Lack of direction from senior management and detrimental structural changes" ((in 29 reviews))

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ING Customer Service Representative reviews

3.5

96% would recommend to a friend

(28 total reviews)

Steven van Rijswijk

100% approve of CEO

95% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Career opportunities

4.2

Culture & values

4.2

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

Customer Service Representative employees have rated ING with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ING is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

28 reviews

3.0

May 4, 2024

Good parts and bad parts

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When you get a good team leader, it can be great. Flexible shifts Good rewards for staff

Cons

Bad experience with a team leader there led me to hate working there

4.0

Apr 17, 2024

Likely one of the better call centres out there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team and Culture were great

Cons

Some of the managerial staff where borderline sociopaths. All numbers and KPI driven with big, fake smiles.

4.0

Feb 17, 2024

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

OK company to work for

Cons

Entry level management means not very good management

Viewing 7 - 9 of 28 Reviews

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ING Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good parts and bad parts

Likely one of the better call centres out there

Ok

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