ING reviews

4.1

81% would recommend to a friend

(3,834 total reviews)
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Steven van Rijswijk

87% approve of CEO

71% positive business outlook

ING has an employee rating of 4.1 out of 5 stars, based on 3,834 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ING employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

They offer the flexibility and opportunity to move into new areas of interest. Maybe it is because they are headquartered in Europe, but they seem to have an extra focus on the employees. Opportunities to work abroad exist for the persistent and patient. Majority of staff, employees more so than consultants, are both competent and customer oriented with a positive attitude. Compensation is average and benefits; paid time off , 401k match, tuition reimbursement, etc. are satisfactory. This industry, financial services, is changing rapidly and under tremendous strain. ING is in a good position to capitalize on the aftermath of the market turmoil, they are conservative and have avoided many of the mistakes of their peers.

Cons

It can be overly bureaucratic . As a witnesses to being absorbed by ING we all see the slow, lethargic takeover of what were once vibrant organizations. A lot of IT work gets outsourced to a point where the cost savings vanish. It takes longer to get requests fulfilled and the quality of work is less than when the work was performed by in house staff. Risk management and compliance, reign supreme, this can and often does squash creativity and risk taking. If you are a climber, who likes to think independently, this is not going to be a positive work experience for you. Promotion is almost non-existent, however you'll have plenty of opportunity to learn new skills as colleagues leave and are not replaced. Very few people rotate positions abroad, only senior management.

4.0
Dec 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Large, international company with lots of room for advancement. There are many opportunities to help you balance work and your home life, such as telecommute options. Parking or a bus pass is provided free of charge for basic parking 1-2 blocks from the building. If you're willing to pay a little bit for parking, you have options for better parking based on seniority and a waiting list, and the costs are subsidized. The bonus structure is comparable with others in the industry, and the paid time off policies are generous. It was not difficult in my area to get a timely request for vacation approved.

Cons

Most of the advancement is into middle management where you get a lot more work with very little additional pay, and you don't get to use the skills you gained as a lower level employee since most managers are glorified paper pushers. The pay scales could be improved for workers with skills above and beyond basic customer service. Heath insurance benefits are getting more and more expensive every year no matter where you work, but it seemed like they were more expensive at ING than other places that I've worked for lower quality coverage. Communication from upper management to middle management could be improved, and from middle management to "regular" employees could really use a boost.

4.0
Nov 28, 2008
Recommend
CEO approval
Business Outlook

Pros

For a financial service company, ING does focus on the customer and the brand is attempted to be used at all levels of the company (everyone within the company is a customer for someone else).

Cons

ING in the US is a young company made up of several very old companies. The cultures of these older companies still exist and continue to cause friction based on line of business and locale. Sr. Management do not always consider their people or the company, over their own advancement opportunities.

Viewing 3817 - 3819 of 3,834 Reviews

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