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      INTRUST Bank

      Engaged Employer

      INTRUST Bank reviews

      4.1

      82% would recommend to a friend

      (165 total reviews)
      avatar

      Charlie Chandler

      91% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.2

      Culture & values

      4.0

      Diversity & inclusion

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      INTRUST Bank has an employee rating of 4.1 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The INTRUST Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      165 reviews
      2.0
      Jan 19, 2018

      Caustic

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company, decent work/life balance, schedule was great, benefits available were decent for the market, fun employee perks offered as a “thank you” or to celebrate local happenings, local discounts offered to employees associated with certain businesses.

      Cons

      Supervisors are sometimes given too much free reign of their departments. Upper management appears oblivious to daily happenings of some departments including overall workflow and how their direct reports are managing staff.

      3.0
      Apr 24, 2026

      Wouldn’t Recommend

      Wealth management administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned a lot about the industry. Most employees were great but there are a handful that weren’t especially in the wealth department.

      Cons

      The processes are extremely inefficient, which creates a poor work-life balance. The workload is constantly overwhelming, and overtime is often required just to keep up because workflows are not organized or effective. Management is also a major issue—my direct manager showed little concern for employees and did not provide adequate support. Upper management is largely disengaged and tends to treat administrative roles as beneath them, ignoring ongoing problems instead of addressing them.

      avatar
      INTRUST Bank Response
      1mo
      Thank you for your candid feedback. Our Wealth team continues to review workflows, team structure, and leadership expectations to better understand where improvements are needed. We know that sustainable workloads and clear, effective processes are critical to both employee experience and long-term success, and these will be areas of focus. We also take feedback related to management seriously. Strengthening manager effectiveness and ensuring employees feel supported are priorities, and we are reinforcing expectations for leadership accountability at all levels of the organization. We appreciate you speaking up. Input like this helps inform meaningful improvements, and we remain committed to making progress.
      4.0
      Jan 28, 2026

      Neutral

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stability, flexibility, benefits, teamwork, experience

      Cons

      Poor training and dealing with angry customers over bank policies

      Viewing 7 - 9 of 165 Reviews
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      ReviewsINTRUST Bank reviews

      Glassdoor has 170 INTRUST Bank reviews submitted anonymously by INTRUST Bank employees. Read employee reviews and ratings on Glassdoor to decide if INTRUST Bank is right for you.